EPA Asia：2024澳大利亚圆桌会议报告：B2B买家希望从卖家那里获得的支付体验（英文版）

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报告摘要

ROUNDTABLETHE PAYMENTS EXPERIENCE B2B BUYERS WANT FROM THEIR SELLERSAPRIL 2024In collaboration with“The B2B payments landscape is uniquely large,and largely unique.Responsiblefor around US$125 trilion in annual volume,the B2B payments marketplace is defined by both the status quo and the fact that no two businesses are alikein the ways they prefer to transact.”Consumer payments are convenient,why cant B2B payments be the same?EMERGING PAYMENTS ASSOCIATION ASIApg 2Damp Sydney weather was no deterrent for a full turnout of industry professionals B2B buyers,sellers and service providers attending the roundtable discussionabout“The Payments Experience B2B Buyers Want From Their Sellers”.Organised by the EPAA,sponsored by TreviPay,hosted by EY and moderated byDavid Ojerholm of specialist payments consultants,The Initiatives Group,afascinating multi-perspective discussion ensued stimulated by our expert panel ofspeakers:Allen Bonde-Chief Marketing Officer,TreviPay Andrew Scarra-Country Payments Leader,IKEA Hilary McMahon-Director,Business Development-Commercial Solutions,Mastercard Joanne Walker-Lead Partner,Oceania FSO Tech Consulting,EY Paul Burke-National Development and Technical Manager,NTI Consumer payments experience,B2B complexity Every B2B buyer is a consumer and,even though the value of commercial paymentsis far greater than consumer payments,there can be a tendency to bring ourconsumer payments experiences and expectations to the B2B paymentsenvironment.Thats limiting.By their very nature B2B payments can be far more complex,havingto cater for requirements such as an expectation of 30-day account payment terms,invoice and payment reconciliation processes,and a range of systems integrationswhich could include ERP systems,accounting platforms,and even travel expensemanagement programs.EMERGING PAYMENTS ASSOCIATION ASIApg 3Looking at what B2B buyers expect Other key takeaways from this research included:In a 2023 US/UK Murphy Research Report commissioned by Trevip